This website or software application (collectively, the “Site”) is operated by Care Solutions Training, a division of Care Solutions Incorporated (“CST,” “we,” or “us”). This Privacy Policy describes our privacy practices for the Site and applies to all personally identifiable information (“Personal Information”) collected through the Site or maintained in our possession.
This Privacy Policy applies when you use the Site, access products or services that link to this Privacy Policy, engage with us via social media, or otherwise interact with us. In the event of a conflict between this Privacy Policy and any other Terms & Conditions, this Privacy Policy applies.
Section 01
What Information Do We Collect?
We collect Personal Information from you when you: (1) communicate with us via email, telephone, mail, social media, or other method; (2) enter a sweepstakes, contest or other promotion; (3) order or purchase products and services; (4) opt-in to receive email newsletters or other promotional materials; or (5) otherwise provide us with your Personal Information.
Personal Information we collect may include, without limitation:
- Name
- Email address
- Phone number
- Address
- Customer service requests
- Course performance
- Payment information (which may include bank account or credit card information)
- Username and password (if applicable)
We may use a third-party provider to process payment and that third-party may receive and store your payment information, in which case the privacy practices of that third party apply. By voluntarily providing us with Personal Information, you are consenting to our use of it in accordance with this Privacy Policy.
Section 02
Non-Personal Information
As part of standard Site operation, CST or its third-party contractors may collect certain non-personal information from you, including but not limited to your browser type, device type, operating system, IP address and geolocation, installation data, error codes, and referring website address. This information is not personally identifiable and is only used in aggregate.
We may also collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages you visit, the amount of time you spend viewing the Site, the number of times you return, and other click-stream data.
Section 03
Cookies
We may use cookies or web beacons to collect the information described above. A cookie is a small text file that may be stored on the hard drive of your computer when you access the Site. We may use cookies to: (1) monitor Site usage; (2) conduct research to improve our content and services; and (3) track courses selected for purchase in order to return you to the correct re-entry page after your purchase.
You may change your web browser’s settings to adjust your cookie preferences. Check the “Help” menu of your browser to learn how. We may also offer you the option of rejecting non-essential cookies. Certain functions of the Site may be dependent upon your acceptance of cookies.
Section 04
Third-Party Web Analytics Services
We may use third-party web analytics services on the Site and in communications we send to you. The service providers that administer these services also use technologies such as cookies, web server logs, web beacons, and similar technologies to help us analyze how you use the Site and our emails.
Section 05
Use of Information
We may use the Personal Information and non-personal information we collect for any of the following purposes:
- To fulfill your requests for products and services
- To provide you with targeted offers and advertising on the Site
- To contact you when necessary (e.g., providing efficient customer service)
- To communicate with you about changes to our policies
- To maintain or administer the Site and perform business analyses
- To address problems with the Site, our business, or our products and services
- To detect, investigate, and prevent activities that may violate our policies or be illegal
- As otherwise described to you at the point of collection or pursuant to your consent
Marketing communications: We may contact you with information and promotional materials from us, our affiliated organizations, marketing partners, and other third parties. If you would prefer not to receive such communications, please send your request to support@caresolutionstraining.com with the subject “Privacy Opt Out.”
Section 06
Disclosure of Personal Information
We may disclose your Personal Information and other non-identifiable information to the following parties:
- Employees and Independent Contractors: We may share your Personal Information with our employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, and suppliers to perform business, professional, or technical functions for us.
- Third-Party Service Providers: We may share your Personal Information with third-party service providers that perform functions on our behalf (e.g., Authorize.net for payment processing, UPS and FedEx for shipping, Microsoft Azure for web hosting).
- Corporate Partners and Affiliates: We may share your Personal Information with related corporate partners and affiliated entities for business, operational, and marketing purposes.
- Educational and Accreditation Organizations: We may share your Personal Information with employers (including group subscription administrators), colleges, universities, regulatory agencies, professional associations, state licensing bodies, and other third parties necessary to verify certificates.
- Other Third Parties By Law or In Emergency Situations: We may use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to conform to applicable law, protect our rights or property, or act under emergency circumstances.
- Other Parties In Connection With a Transaction: We may transfer some or all of your Personal Information to an organization acquiring all or part of our assets, or to an organization with which we have merged.
- Other Parties With Your Consent: We may share Personal Information about you with other third parties when you consent to such sharing.
To opt out of the disclosure of your Personal Information to third parties, please contact privacy@caresolutionstraining.com with “Privacy Opt Out” in the subject line.
Section 07
Retention of Personal Information
We may retain Personal Information for as long as needed to administer the purpose for which we originally collected it, to facilitate an ongoing business relationship with you, or as permitted by applicable law. Retention criteria include:
- An ongoing relationship with you as a customer or user of the Site
- A legal obligation requiring us to keep records for a certain period of time
- Whether retention is advisable given our legal position (e.g., statutes of limitations, litigation, or regulatory investigations)
Section 08
Children’s Privacy
We do not direct the Site to, nor do we knowingly collect or maintain any Personal Information from, children under the age of thirteen (13). If we have unknowingly collected Personal Information from a child under thirteen and you are the child’s parent or legal guardian, please contact us at privacy@caresolutionstraining.com to request that we remove such Personal Information.
Section 09
Security and Electronic Communication
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, and disclosure. However, no internet or electronic storage system is completely secure, and we cannot guarantee absolute security.
The privacy of communication over the Internet and through SMS messaging cannot be guaranteed. You agree that such communications are made at your own risk, and that we are not responsible for any harm, loss, or damage you may incur by sending Personal Information over the Internet or SMS messages to us.
You are responsible for maintaining the confidentiality of any username and password used to access the Site and our products and services.
Section 10
Third-Party Content and Links to Third-Party Websites
The Site may contain content hosted or served by third parties or link to websites operated by third parties. The practices described in this Privacy Policy do not apply to information gathered by these third parties. We are not responsible for the actions and privacy policies employed by any third party, and our hosting of third-party content or linking to third-party websites does not constitute an endorsement of their content or business practices.
Section 11
Governing Law
The Site is published in the United States and is primarily targeted to United States citizens. This Privacy Policy and its terms shall be governed and construed in accordance with the laws of the United States and the State of Georgia, without regard to the conflicts of laws provisions therein. Any claim or dispute related to this Privacy Policy must be brought in the federal or state courts with jurisdiction in Fulton County, Georgia, USA.
Section 12
Data Hosting
We are based in the United States, process all data in the United States, and market our Site and products exclusively to residents of the United States. If you are located outside of the United States, you acknowledge and consent to the processing and storage of your information in the United States.
Section 13
Changes to This Privacy Policy
We may make changes to this Privacy Policy from time to time. If we implement any such changes, we will notify you by updating the effective date appearing at the top of this page. We may also notify you by other means such as email or a statement on the Site. Your continued use of our Site following the posting of changes to these terms will mean you accept those changes.
Section 14
How To Opt-Out or Correct Your Information
You may opt-out of receiving future marketing emails or newsletters from CST by clicking on the “unsubscribe” link within any email you receive. Please note that your request not to receive unsolicited marketing emails will not apply to messages that you request or that are not marketing in nature.
Section 15
Do Not Track
The Site may not respond to the Do Not Track setting of your web browser.
Section 16
U.S. State Privacy Rights
Certain states within the United States have enacted their own privacy laws granting residents certain rights in their Personal Information. If you live in a state whose privacy law governs our collection or processing of your Personal Information, you may have the right to: (1) request to know and access your Personal Information we possess; (2) request that we delete your Personal Information; (3) request that we correct any inaccuracies; and (4) not be discriminated against for exercising these rights.
If you are curious whether your state’s law governs our processing of your Personal Information, please contact us at privacy@caresolutionstraining.com with “State Privacy Request” in the subject line.
Section 17
California Privacy Rights for California Residents
Shine The Light: Under California’s “Shine the Light” law, California residents who provide Personal Information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the Personal Information we shared, if any, with other businesses for their own direct marketing uses.
If you are a California resident wishing to exercise any of these rights, please send an email to privacy@caresolutionstraining.com with “Request for California Privacy Information” in the subject line and in the body of your message.
Section 18
How To Contact Us
If you have any questions about this Privacy Policy, please contact us.